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Welcome to My H2O Online, your American Water Online Self Service site

General Statement Regarding Heart Bleed Bug

At American Water, our customers' privacy and the security of personal information is important to us. Currently we have no knowledge, or reason to believe that any disclosure or compromise of your customer information has taken place. As a precaution we are recommending that you change the password to your My H2O Online account. In fact, it is a good practice to change your password periodically.

We know you are busy. Finding time to pay your bill, turn on water service or even have your water turned off is not easy.

Welcome to My H2O Online, designed to save you time by allowing you to do all those things when it is most convenient for you. In a few minutes, from your home or office, you can take care of your water service account.

The site is designed for our residential customers to help address the most common reasons people contact their water services company from the comfort of your home or office.

Here are some of the things you can do through the American Water Online Self Service Web site:

  • Check your account balance
  • Make a payment on your account
  • Update account information, such as the name or address on the account
  • Turn service on to a new address
  • Turn service off when you are moving

Thank you for being a valued American Water customer.

In case of an EMERGENCY, please click here.

Water Quality Reports

Wide Water Use

Login ID:
* For residential customers only


Forgot your password?

Click the Get Service Now button below to schedule turning on your water service.

Get Service Now

* For residential customers only

Benefits of registering:
  • Check your account balance.
  • Make a payment on your account.
  • View your account activity history.


* For residential customers only