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Welcome to My H2O Online

Welcome to My H2O Online, designed to save you time by allowing you to manage your water and/or wastewater account when it is most convenient for you. If you have not already done so, please register your online account by clicking on the Register button in the Register Your Online Account box.

The site is designed to help address the most common reasons for contacting your water services company. Here are some of the things you can do through My H2O Online:

  • Enroll in paperless billing
  • Make a payment on your account
  • Enroll in electronic funds transfer (EFT), also known as "auto-pay"
  • Check your account balance
  • Update account information, such as the name and mailing address

In addition, residential customers will be able to:

  • Turn service on to a new address
  • Schedule a service appointment
  • Turn service off when you are moving
  • Add a designated secondary account holder

Thank you for being a valued American Water customer.

In case of an EMERGENCY, please click here.

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Attention Surprise, AZ Customers: Your account will be accessible via aw-connect.com starting December 15th.

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* Get Service Now feature currently only available for residential customers